Anyone who has worked in shipping before will tell you straight up that it is not as smooth and simple as they make it out to be. If it does look that easy, then that means whoever is in charge is doing their job right! In fact, shipping can be one of the most stressful components in a company that can get to you if you let it. However, the secret to hassle-free shipping processes lies in a handful of strategic measures that not everyone is aware of. So if you are just starting out in shipping and are feeling understandable anxious, these might help.
SET UP A RETURNS SYSTEM
Whether you deal with local or international shipping or both, you will most definitely have to deal with returns. A company that does not have a returns system in place is simply put, no good. Your customers do not want to know they are stuck with a product after they buy it even if they are unhappy with it. You would not either would you? Ensure you set up a returns system that is straightforward and efficient. Maybe you could assign a buying shipping containers Australia to haul them in at the end of every month so you can sort through them and send out replacements for instance. Whatever you choose to do, make sure it is not complicated.
SPEAK TO EMPLOYEES
Never underestimate the power of bonding with and speaking to employees who work on the ground level. That is to say, in the warehouse and other hands-on roles. These are the people who truly know what your department can do to succeed, and what the company can improve to grow as a whole. Since they deal with everyday problems constantly, they are your most valuable source of information. Make use of it. Make it a point to speak with them as much as possible and ask them what can be done to improve efficiency. Do they feel safe working there? What can be done to uplift their working environment?
TRACK ALL ORDERS
Much like the returns process is a mandatory one in any shipping department, so is the process of tracking orders. Your customers will want to know where their packages are especially if they have cost them a fair amount. And you do not want to say you do not know. It is unprofessional and frankly, your customers will not return to you. Tracking orders is a must, so offer them something that allows them to refer the status of their order when they need to. There is no use investing in even the best shipping containers for sale if you are not going to pay attention to the little things.
OBTAIN CUSTOMER FEEDBACK
At the end of the day, if your customer is not happy then you will not have a business to run. Your customer is who matters so everything you do has to be done bearing them in mind. Obtaining customer feedback will be a very useful move. Why not consider sending feedback forms via mail after the order has reached them? Again, do not make the process too complicated since today’s customer is all about saving time. A simple questionnaire should do the trick.